RCI Service Solutions - Testimonials

"... an immediate and sustained impact..." - Cleveland Yacht Club

Since the initiation of RCI Service Solutions training program, The Cleveland Yachting Club has experienced an overall improvement of 27% in facility, personnel and food products, improving from an initial rating of 72% to a year-to-date rating of 91% ... Read More

"...a 21% increase in food service quality and consistency..."- Embassy Suites Hotel

Delphine's restaurant was reviewed by RCI Service Solutions mystery shopping services before and after training of the staff. Overall, we experienced a 21% increase in food service quality and consistency ... Read More

"...improved member service and increased sales..." - Kenwood Country Club

As you know, service has always been an issue at the Kenwood Country Club. Our members, the board of directors and myself have long been concerned about the apparent lack of personalized and professional service from my staff. Since your company’s interaction with our team, RCI Service Solutions has provided the Kenwood Country Club with a professional service training program that has dramatically improved member service and increased sales. ... Read More

"...our scoring has improved over 35%..." - Schmidt's Restaurant

During our relationship with RCI Service Solutions the Schmidt's organization has seen significant progress in transferring our hospitality values to our staff - our scoring has improved over 35%, which translates into more return customers and increased sales. ... Read More

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