RCI Service Solutions provides restaurateurs with integrated service training technologies that dramatically improve customer service and increase ticket averages, sales and profits.
State-of-the-Art service service and salesmanship training manuals, interactive workshops, mystery shopping services and a cost effective incentive / reward program .
RCI Service and Salesmanship Training Program
RCI plans, develops and installs a professional Service and Salesmanship Training Program for restaurants to improve service and salesmanship. The RCI training program consists of:
- Custom-Fitted Service and Salesmanship Manuals
- Train-the-Trainer Development with Management Team
- Inactive / Motivational Workshops
- Product Knowledge Training
- State-of the-Art Mystery Shopping Services
- Cost Effective Incentive / Reward Program
- Ticket Average Monitoring System
Service and Salesmanship Training Manuals
RCI Service and Salesmanship Manuals are the leader in the industry - easy to read, learn and put into everyday practice. RCI partners with restaurant owners and their management team to develop custom-fitted service and salesmanship procedure manuals and testing for host, bartender, and server positions.
- Custom-Fitted for Your Restaurant
- Host, Bartender, Server Positions
- Testing for Certification
- Personal Appearance
- Public Relations
- Rules of Service
- Service Procedures
- Wine Service
- Suggestive Selling, Up-Selling and Add-On Selling
- Selling Techniques
- Problem Handling
Service and Salesmanship Workshops
Validate the importance of customer service and salesmanship by establishing a professional service and salesmanship training program at your restaurant. RCI provides a complete installation package for installing a professional service and salesmanship program that will dramatically improve customer service and salesmanship - bringing customers back again and again and adding dollars to the bottom line.
RCI Mystery Shopping
RCI Mystery Shopping is the next generation of mystery shopping! Detailed reports are custom-fitted to your service and salesmanship criteria to provide on-going performance feedback. To maintain a high level of customer service and salesmanship and protect the investment in training, operators must continually
monitor their service staff's performance and their adherence to your restaurant’s service and salesmanship criteria. RCI Mystery Shopping Reports obligate your service staff to perform the required service and salesmanship procedures.
RCI has been performing mystery shopping for restaurants, hotels and private clubs since 1984. Our mystery shopping reports contain incomparable detail with individual service associate reports, automated recommendations, performance graphs, a trend summary report and a monthly multi-unit restaurant ranking report. Everything an operator needs to keep in touch with the performance of their restaurants and provide feedback to management and service staff to improve service and salesmanship performance. All this incredible detail with loads of high-tech features and we are competitively priced with our competition's short-form style reports.
Restaurant Hospitality Magazine rated RCI Mystery Shopping as a "Source of Trust."
Associate Incentive / Reward Program
Motivate service associates utilizing a simple, low-cost incentive / reward program based on mystery shopping scoring and check averages, as well as management designated criteria.